Amazon Returns Reconciliation Report: Every Return Status Explained
Returned to Seller, POD Completed, In-transit, Customer cancelled pick-up… what each status means and when to act.
The Returns Reconciliation report is the best source for knowing where a return is. Each row has the customer order ID, the return type, the forward and reverse tracking IDs and the Return Status.
Return types
- CUSTOMER_RETURN — the customer asked to return the product.
- UNDELIVERED — the parcel could not be delivered and is coming back (RTO).
Return statuses
| Status | Meaning | Action |
|---|---|---|
| Returned to Seller | Delivered back to you | None — counts as received |
| Returned to Seller (POD Completed) | Delivered back with proof of delivery | None — counts as received |
| Return initiated | Return requested, pickup not done yet | Wait |
| Carrier out for pick-up from customer | Pickup in progress | Wait |
| Successfully picked from customer | Picked up, on the way | Wait |
| In-transit to Seller Flex node | On the way to your warehouse | Wait |
| Customer cancelled pick-up | Customer did not hand it over | Check whether a refund was issued |
| Stop and return request by Amazon | Amazon stopped the shipment | Watch until it comes back |
Which orders need a claim?
An order needs a claim when it was refunded and its status never reached Returned to Seller (or POD Completed), it was not reimbursed, and the claim window is open.
Tip: never save this report in Excel
Opening the CSV in Excel and saving it turns tracking IDs into numbers like 6.30192E+11 and changes dates to 15-Jul-26. Upload the file exactly as downloaded from Seller Central.
Upload the report to the Amazon return reconciliation tool and every status is matched to the order and its payment automatically.